Here's how long it will take: 

  1. 2-3 business days to receive your returns. 
  2. 2 business days to perform a quality check and issue the refund. 

If you've paid for your order by Credit Card your refund will be credited to your card. Your bank or card issuer may take an additional 4-15 business days to process the transaction.

If you've paid by cash, you have two choices:

  1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check. 
  2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account. 

If you've paid for your order by Shukrans, you'll receive a Return Voucher or My Credit refund.