You can return your products in 3 easy ways.

I. Return to Store

  1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Oman.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You can opt for a refund to your Credit Card or a Credit Note.  

II. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your Credit Card within 4-15 days. 

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging. 
  2. Call us on 22524250 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your Credit Card within 4-15 days. 

Don't forget to check the returns policy first to see which products we don't take back.